Privacy Policy

Last updated: January 2026

1. Introduction

Falcon Eco Cleaning Ltd (“we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, postal address
Service Information: Property details, service requirements, booking dates and times
Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
Communication Records: Records of correspondence, feedback, and customer service interactions
Technical Data: IP address, browser type, device information, and website usage data

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and deliver cleaning services you have requested
To process payments and maintain billing records
To communicate with you about your bookings, appointments, and service updates
To respond to your inquiries and provide customer support
To improve our services and develop new offerings
To send marketing communications (with your consent)
To comply with legal obligations and enforce our terms

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our service agreement with you
Legitimate Interests: For business operations, service improvement, and fraud prevention
Legal Obligation: To comply with applicable laws and regulations
Consent: For marketing communications and optional data processing activities

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers: Third-party companies that help us deliver our services (payment processors, scheduling software)
Professional Advisors: Lawyers, accountants, and auditors as needed
Legal Authorities: When required by law or to protect our legal rights

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain customer data for up to 7 years for accounting and legal purposes.

8. Your Rights

Under UK GDPR, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (“right to be forgotten”)
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to certain types of processing
Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at falconecocleaning@gmail.com or +44 07876 189248.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Falcon Eco Cleaning Ltd

75 Lisle Road, Colchester, CO2 7SD
Email: falconecocleaning@gmail.com
Phone: +44 07876 189248